Terms & Conditions

1)   Definitions  

  • Contract means a contract for sale by Servex to the Customer of the Products and/or services incorporating these Terms and Conditions.
  • The terms “The Site” or “This Site” refers exclusively to this website, or this specific Servex online store that is owned and operated by Servex (Malaysia) Sdn Bhd.
  • Customer means the person or legal entity identified in Servex’s Quotation or Invoice.
  • Servex means Servex (Malaysia) Sdn Bhd.
  • Order Confirmation means the acknowledgement of Products ordered by Customers.
  • Dispatch means the process in which orders are prepared and leave the Servex warehouse.
  • Delivery address means the place designated by the Customer and agreed to by Servex for delivery of Products.
  • Price means the price as per Servex Quotation and Order Confirmation.
  • Products means the products as described in Order Confirmation.
  • Standard Warranty means the warranty that comes standard with purchases from Servex, as set out in clause 9 of these Terms and Conditions.
  • Manufacturer/Supplier means Servex’s vendor.

2)   Membership Eligibility

Our services are only available to, and may only be used by, natural persons and corporate entities that can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to persons under 18 years of age. If you do not qualify, you must not use our services. Although an account may be styled in a corporate, company or business name, it at all times is taken to be the personal account of the member who is registered on the account.

Your membership is not transferable. Your Servex account may not be dealt with in any way. In particular, you must not allow others to use them and must not transfer or sell them to another party. While you are a member you must maintain control of your account. You are responsible for what occurs on that account and must report any unauthorized use of your account to us.

You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

3)   Privacy

Servex has a Privacy policy which applies to all registered members of this site and forms part of this Agreement.

We may, without notice to you, either before or after disclosure, disclose information about you to government or other authorities, as permitted by the Privacy Policy.

4)   Indemnity

You agree to indemnify and hold us and (as applicable) our related entities, affiliates, and our and their respective officers, directors, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party.

5)   Legal Compliance

In addition to this Agreement, you must familiarise yourself with, and comply with the Policies, domestic laws (including common law) international laws, statutes, ordinances and regulations regarding your use of our services including bidding on, listing, purchase, solicitation of offers to purchase, and sale of items.

All Policies (as may be amended from time-to-time) are incorporated into this Agreement by reference. You must read and agree to these documents prior to becoming, and as a condition of remaining, a member of this Servex site, and you agree to be bound by them.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia and are subject to the non-exclusive jurisdiction of the courts of Malaysia.

6)   Credit Card Payment Terms and Conditions

Servex takes your privacy and credit card security very seriously. Every credit card or debit card transaction is handled by our appointed third-party service provider. In view of the Personal Data Protection Act (PDPA) 2010 implemented to safeguard the usage of Personal Information as defined therein, you have the right to know the reasons we collect and use the Personal Information you have provided; how we will use the Personal Information and whom we may share the Personal Information with. Please click here to view the full Terms & Conditions.

In compliance with PDPA, your Personal Information in our database will be safeguarded and will not be shared without your consent.

In addition to any additional terms contained in Servex Store’s website, the following terms shall also apply to the following types of payment:

Credit Card

Credit Card payment option is available for all Buyers. Servex accepts all Malaysian Visa and MasterCards, that is 3D Secure (Verified by Visa, and MasterCard Secure) enabled.

Please take note that we DO NOT accept Corporate Credit Card and non-Malaysian bank-issued credit cards.

Debit Cards

Where allowed by our payment service provider, Servex will accept any allowed Malaysian Visa and MasterCard debit cards.

7.1) Formation of Contract

The products sold and/or services rendered are subject to these Terms and Conditions. The Customer acknowledges that they are aware of the contents of and agree to be bound by these Terms and Conditions. Neither Servex’s acknowledgement of a purchase order nor its failure to object to conflicting, different, or additional terms and conditions in a purchase order will be deemed an acceptance of such terms and conditions or a waiver of the provisions. 

7.2) Products Orders, Price and Payment

7.2.1 Products and/or services must be paid for in full before physical delivery of products and/or services.

7.2.2 All pricing is as per the product published on the Servex Store and are agreed upon at the time of purchase. Prices may vary from time to time without affecting any prior purchased products.  The price includes the cost of packaging and delivery charges, any applicable goods and services tax.

7.2.3 Please note that there are cases when an order cannot be processed for various reasons. This site reserves the right to refuse or cancel any order for any reason at any given time. In addition, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

7.3) Software

7.3.1 All software provided is subject to the terms and conditions of the license agreement relating to that software. The Customer acknowledges its obligations to abide by such license agreements. The Customer acknowledges that Servex does not make any express warranty in relation to any software under these Terms and Conditions of Sale. In addition to any rights the Customer may have under statute, all software is warranted in accordance

7.3.2 All rights, title or interest in respect of the intellectual property rights in the software remain with Servex or the licensor of the software at all times.

8)  Title and Risk

8.1 Title to and risk in the Products passes to the Customer upon delivery of the Products to the Customer. Title to those products, which are software, shall remain with the applicable licensors at all times. 

9)  Delivery 

9.1 Servex will provide standard FREE delivery if purchase order more than RM1500. Delivery changes applied for purchase order less than RM1500. Servex will deliver the Products to the delivery address within Malaysia stated on the order at the time of delivery. If for any reason we are unable to deliver to the delivery address, we reserve the right to cancel, without any liabilities or penalties, the order placed by the customer and will issue a full refund for any payment made.

9.2 Any dates provided by Servex for the delivery of the Products are estimates only and will not form part of the Contract. Actual delivery date will be affected by factors such as the Customer’s location and availability of parts for the Products. Furthermore, Servex will not be liable for any delay in delivery of the products and/or services, howsoever caused.

9.3 Servex has a policy of on-going Product update and revision. As a result, Servex may revise and/or discontinue Products at any time without notice.

9.4 Delivery is subject to the availability of the stock at the time of dispatch. Servex will endeavour to fulfill all orders, however makes no guarantees of the availability of stock at the time of dispatch.

9.5 If by any circumstance, any product is not available at the time of dispatch, Servex will may offer a suitable alternative or fully refund the product as well as any accessory or service purchased along with the line item.

10)  Acceptance of Products

By receiving the item, the customer is deemed to have accepted delivery of the product.

11)  DOA (Defect On Arrival)

Servex will arrange to collect the goods and organize a replacement if the following conditions apply:

(a) The products are damaged in transit

(b) The products are not delivered (e.g. lost in transit)

(c) The wrong model/configuration is sent

The requirements for DOA are as follows:

  • It is within seven (7) days from the delivery date
  • You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement)
  • The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…)
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened

12)  Returns

The general requirements for returns are as follows:

  • It is within seven (7) days from the delivery date
  • You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement)
  • The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…)
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened

The customer will need to return the product to Servex at their own risk and incur any related delivery charges. We do suggest the customer insures the shipment to avoid risk of damage or loss during shipment.

Servex reserves the right to deduct an amount from the refund at the current market price for any missing or damaged items. Depending on the particular circumstances, Servex may impose a management fees for processing the return. All possible charges will be applied before the final refund amount is issued.

13)  Warranty


13.1 This warranty automatically becomes void if the product has been physically damaged or rendered defective (a) as a result of an accident, misuse, abuse, or other circumstances beyond Servex’s control: (b) by the use of parts or peripherals not manufactured or supplied by original manufacturer; (c) as a result of normal wear and tear; (d) by use within an improper operating environment; (e) by modification of the product (f) by the serial number or warranty seal being removed or defaced; (g) as a result of service rendered by anyone other than an Authorised Service Provider (ASP) or (h) as a result of the product being operated otherwise than in accordance with Servex’s instructions.

13.5 Software-related faults resulting from incorrect software installation or usage or software viruses or software inherent bugs shall not be considered as product faults and may incur a charge for rectification, if requested. It is the purchaser’s responsibility to keep useable archive back-ups of all data and to reload all software following any maintenance or repair work (except the operating system). Servex is not responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage. Servex is also not responsible for future upgrades of software products bundled with Servex products.

13.6 Chargeable hourly rates will apply to the customer if the technician finds the problem is (a) user related; (b) caused by change in normal settings of the computer; or (c) software issues not covered under our manufacturer standard warranty.

This warranty does not cover –

(a) any problems relating to the installation of any software packages or; any problems arising from user deletion or modification of any preinstalled software;

(b) the Product has been altered, modified or otherwise interfered with;

(c) the failure is due to normal wear and tear;

(d) the Product has been negligently used, abused, misused or neglected;

(e) the Product has been subjected to unusual physical, environmental or electrical stress where physical or electrical connection specifications are exceeded;

(f) the Product is installed or operated otherwise than in accordance with any instructions specified by Acer;

(g) any serial numbers have been removed or defaced; the Product has been serviced by anyone other than an Authorised Service Centre;

(h) any Servex product purchased from any unauthorised reseller or sourced through any unauthorised channel;

(i) the defect or failure is due to parts or peripherals other than those manufactured by supplier, which have been inserted in or connected to the Product, or;

(j) the defect or failure is due to any act, default or omission by any person other than Servex, its employees or agents or to events outside the control of Servex including vermin infestation, faulty/fluctuation mains power supply, fire, flood, accident, terrorist attack, or act of God.

(k) minor defects of LCD displays occurring in any Servex Product equipped with LCD display technology provided that there shall not be more than four (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be only one defective pixel in the central area of the display.


Product warranty period and method are determined by the warranty provided for each individual manufacturer/supplier and the users should refer to the warranty specific information related to that product.

14)  Liability

14.1 Servex will not be liable for any loss or damage suffered and the Customer’s rights are limited to those set out in these Terms and Conditions and under statute.

14.2 The Customer will indemnify Servex and keep Servex fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct of the Customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.

14.3 Servex and the Customer agree that Servex’s liability:

(a) for Products supplied under a Consumer Contract, is governed solely by the Malaysian Consumer Law;

(b) in the case of Products, the replacement of the Products or the supply of equivalent Products; the repair of such Products; the payment of the cost of replacing the Products or of acquiring equivalent products; or the payment of the cost of having the Products repaired; OR

(c) in the case of services, the supplying of services again; or the payment of the cost of having services supplied again.

15)  General

15.1 The Customer must not assign or otherwise transfer any Contracts or any of its rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Servex. Any such unauthorised assignment will be deemed null and void.

15.2 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question will not be affected.

15.3 No failure or delay on Servex’s part in exercising any power or right under these Terms and Conditions operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.


All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.